Juneyao airlines representatives from plaintiff sought a public apology that some embarrassed, said he would communicate with superiors. Gao Jianping surge information
"Unaccompanied, no abilities" juneyao Airlines is refusing two disabled given reasons.
War and holding a two wheelchair-bound disabled due to paraplegia, and together they take the spring and autumn flights to Sanya, got lucky to return before your flight and flights were on refusing hire, had to purchase air tickets again. Later, JI aviation communication, two people called them several times without success, decided to resort to judicial proceedings.
On February 3, the surging News (www.thepaper.CN) reporter learned from the Shanghai Pudong new area people's Court, which has recently been hearing the case, juneyao Airlines said in court, willing to meet all the economic compensation in the plaintiff's claim, or willing to pay a higher amount of compensation and want to actively promote reconciliation; but for the plaintiffs ask for public apology that some embarrassed, said he would communicate with superiors. Ultimately, the trial to apply for extension of time limit for adducing evidence on both sides, temporarily adjourned, another day the hearing reopened.
Plaintiffs people surging news that two is not only in safeguarding their legitimate rights and interests of the parties, but is a matter of China's nearly 85 million disabled people equal rights to travel by airplane.
Another disabled Miss Cheng said he had met with Hong Kong Express Airways refusing hire, reasons similar to "unaccompanied, no independence." She also said that myself and my friends have almost been juneyao airlines hire them after 2 hours of communication, and the "on my computer for a few hours, we can not go to the bathroom, do not leave the seat" before getting on the plane.
Plaintiff: juneyao airlines reluctant to apologize
On November 14, 2015, and Sheng to take the Spring Airlines flight flew to Sanya from Shenyang to participate in charitable activities. After the event, both bought on November 19 at 12:40 from Sanya Phoenix airport to Dalian zhoushuizi airport juneyao Airlines flight HO1032 ticket.
On November 19 at 10 o'clock in the morning, the two arrived at Sanya Phoenix airport 2.5 hours before flight departure, ready to go through relevant procedures, demand that juneyao airlines according to the Civil Aviation Administration of China to the disabled passenger air transportation regulations relevant provisions provide wheelchairs checked, assist in boarding and other reasonable accommodation. Juneyao airlines not handled by staff, so they waited.
After more than an hour, the staff told them, cannot take care of themselves and are not accompanied by persons with disabilities, are not allowed on the plane. A and that of the middle of a two-person repeatedly explained to the staff, although with the wheelchair, but their upper limbs strong, life can take care of themselves. "Can travel alone, took a taxi to the airport alone, for example. "
Juneyao airlines shrugged off two people's interpretation of staff, take them to Shanghai juneyao airlines in Phoenix airport sales office, which the two issued a "special passenger application form for refund", explicitly states that refuse to reason as "unaccompanied, no abilities", and claim that regardless of whether the passengers agreed to refuse are already in force.
Because the original flight had taken off, and no other aircraft on the day went to Dalian, and CA1804, holding two people forced to buy the Air China flight ticket to Beijing, live one night after a high-speed train the next day back to Northeast.
After this incident, and Sheng JI aviation communication, two people called them several times without success, decided to resort to judicial proceedings.
Two people delegate in Zhejiang Zhejiang hang lawyer firm any lawyer Assistant of Kim Hee served as agent, to Shanghai Pudong Court filed civil, sued auspicious aviation violations has disability passenger of equal travel right, requirements accused auspicious aviation compensation for refusing and to plaintiffs caused of economic loss and spirit loss, in its official website, and micro-Bo and micro-letter Shang public apologized, and improved company internal carrier procedures, ensure illegal refusing residual barrier passenger of event no longer occurred.
On January 6, 2016, in Shanghai Pudong court filing in the case.
Kim Hee disclosed to journalists surging, in Pudong in the case after court filing, juneyao Airlines began to actively communicate with the plaintiff, said both economic losses and spiritual losses, were willing to give more financial compensation, but refuses to publicly apologize.
Kim Hee believes that juneyao airlines refuse to have violations of civil aviation administration of China to the relevant provisions of the administrative measures for air transport of persons with disabilities, not only does not perform the contract of carriage the carrier transport obligations, "no independence" the refusal reason is great affront to human dignity for the disabled. Two is not only in safeguarding their legitimate rights and interests of the parties, but is a matter of China's nearly 85 million disabled people equal rights to travel by airplane.
Juneyao airlines: a willingness to give the plaintiffs more economic compensation
On January 29, 2016, the case in the Court, Pudong, Shanghai.
During the trial, defendant, juneyao airlines special provisions for disabled travelers refer to its official website, with "sick passengers call customer service in advance, special service requests" for finding because the plaintiff did not contact customer service in advance, the defendant could not arrange the device thus refusing the plaintiff.
In addition, the defendants also argued that refusing the plaintiff is not its fault, the Sanya Phoenix airport did not support disabled flying gear and flights involved belongs to the far parking the aircraft seat cannot be used in bridges passage, so that objective conditions are not allowed to Board.
Plaintiff's agent Kim Hee said, according to the Civil Aviation Administration of China's air transport of persons with disabilities regulations (hereinafter referred to the measures), like other citizens, people with disabilities have opportunities for air travel, air transport for persons with disabilities should be guaranteed safety, privacy and respect for human dignity. Above the measures stipulated in the 9th, 19 and 21, the wheelchair-bound people with disabilities were clear even in the case of unaccompanied persons can also fly.
22nd article of the 2nd paragraph of the methods expressly requires, failed to meet the flight requirements of persons with disabilities as requested in the booking or prior notification 48 hours before the departure of the flight, the carrier should make every effort to provide the above services or assistance. Kim Hee believes that the measures aimed at encouraging rather than restrict the right to equality for persons with disabilities, the defendant refusing to reasons not referred to in this article. Wheelchair alone and the plaintiff has been traveling between cities, self-care ability is very strong, is not a defendant to issue refund request as described in "no independence".
In court, a planner of this charity stated to the judge, the plaintiff is from Shenyang to Sanya by spring airlines, through a covered bridge into the cabin, arrived in Sanya is through a covered bridge, and carried off the plane by crew, a wheelchair. She said, a total of more than 300 people, of which 137 people disabled in wheelchairs, trip went well, no aircraft emerged refusing hire, she told the two parties were incensed by juneyao airlines refuse to, explained to juneyao airlines says Sanya airport parking bays not equipped with lifts for persons with a disability travel in question.
Juneyao airlines representatives also attended the hearing, offered to meet all the economic compensation in the plaintiff's claim, or willing to pay a higher amount of compensation and want to actively promote reconciliation; but for the plaintiffs ask for public apology that some embarrassed, said he would communicate with superiors.
Ultimately, the trial to apply for extension of time limit for adducing evidence on both sides, temporarily adjourned, another day the hearing reopened.
The disabled: hire our Hong Kong Express Airways
Encounter refusing hire experiences not only with full. Another persons with disabilities live and work in Beijing surging Miss Cheng told journalists, also because there are no independent ability to walk unaccompanied had been juneyao airlines hire. Knight Island SFC Chairman Xiao gang in crater
Miss Cheng introduces himself over the years has always been independent of flying, many years ago aboard the juneyao airlines experience she recalled. Many years ago, she and another girl in a wheelchair together from Beijing for Sanya, Midway stop in Shanghai, have to transfer to juneyao Airlines flights. Crew members told them, because they don't have the ability to walk independently, without adult companionship, not let them Board. Prior to that, they flew from Beijing to Shanghai to take the Spring Airlines does not refuse due to above reasons.
According to Miss Chen introduced, although you can apply to the airline reservation method independent of flying, but each time the applicant apply to the local airline designated locations. This is not convenient for the disabled, more trouble. In General, little Miss Chen will choose the airport wheelchair as a transitional nearly each airport can be effected in the cabin of the young wheelchair available, as long as the gate and put on a small chair, to sit down and then the small wheelchair returned to the airport and their wheelchairs checked. "On my computer for a few hours, we can not go to the bathroom, do not leave the seat. "
In negotiations with juneyao airlines, Miss Chen and friends step by step retreat, "we told the crew, crew help we do not need, you can let other passengers helped us move on to smaller wheelchairs. "Through a 2-hour communications, juneyao airlines finally agreed to them on the plane.
However, Miss Chen another aggrieved experience will not be so lucky. On December 22, 2015 at 8 in the morning, Miss Chen in Ningbo aboard the Hong Kong Express Airways flight to Hong Kong, after getting boarding passes but was told that because she couldn't walk, and is not accompanied by an adult, the captain refused to let her Board. Helpless, she can only buy Hainan Airlines flights to Shenzhen, and finally to Hong Kong from Shenzhen.
Hosted a special on airline passengers, especially wheelchair and stretcher passengers, the civil aviation authority required by the number of such passengers on each flight, and inform the airline in advance.
In this regard, industry insiders say, primarily taking into account the flight safety, if an emergency, flight attendants over a limited number, not to the excessive number of wheelchairs or stretchers to provide enough help, "specific provisions of each airline will be slightly different, but this is not the refusal or discrimination, but because of security concerns. "